Adding Funds to Your CashU Account

>>How do I add funds to my CashU account?

You add funds to your CashU account by using:

1- CashU Refill Coupon:

The Refill Coupons are denominated in US Dollars but come with different stored values (USD 10, 30, 50, 100 and 300). The Refill Coupons are bought from your local CashU reseller (see Find CashU).

The Refill Coupon has a security code (similar to prepaid mobile phone top up cards) that you enter when logged in to your CashU Account which instantly credits your CashU Account with the stored value of the Refill Coupon.

2- UAE Exchange Deposit:

Bring your CashU account number and the amount you want to add to your CashU account to any UAE Exchange office in the UAE and you can make a direct deposit to your CashU account.

3- Bank Transfer:

Transfer money from your bank account directly to your CashU account or make a cash deposit at a bank branch.

This feature is only available in certain countries.

4- Ukash vouchers:

Ukash vouchers, available in the UK, Spain, Germany, France, and Ireland can be used directly on CashU to add funds to your account.

>>How does CashU work with UAE Exchange?

You can add funds to a CashU Payment account from any UAE Exchange branch. All you have to do is provide the 16 digit CashU Account number and the amount you like to add to your CashU account at a UAE Exchange branch.

The base currency of all CashU accounts is US Dollars but at UAE Exchange you can present any currency which will be converted to USD at the daily exchange rate.

A flat fee of AED 6 will be charged for adding funds from UAE Exchange. The fee is paid at the UAE Exchange counter.

The funds will be available in your CashU Payment Account within 24 hours.

UAE Exchange has a daily limitation of AED 1800 you can add to your CashU account.

>>How can I locate a UAE Exchange branch?

Visit the UAE Exchange website to locate a branch in your Emirate.

>>What is a CashU Refill Coupon?

With the CashU Refill Coupon you add funds to your CashU account. The Refill Coupons are all denominated in US Dollars but come with different values (USD 10, 30, 50, 100 and 300) and can be bought from your local CashU reseller (see Find CashU). The Refill Coupon will have a security code (similar to Mobile phone top up cards) that you enter when logged in to your CashU Account.

>>What do I need to provide at the UAE Exchange Branch?

a) CashU Account Number.

b) Cash in any currency.

>>How to add funds with Bank Deposit.

The bank deposit is a convenient way to add funds to your CashU account.

Step into any bank and deposit money directly into your CashU account. If you have netbanking enabled on your bank account, you can add funds to your CashU account without leaving your home.

To add funds via bank deposit, simply go to Add Funds -> Bank Payment, and enter the US dollar amount you wish to add to your CashU account. CashU will instantly calculate the local currency amount you should deposit.

NOTE: Always deposit/transfer the exact amount as shown by CashU, including 2 decimal points.

Allow up to 24 hours for the amount to be available in your CashU account.

>>My bank deposit has not been added to my CashU account.

Your bank transfer may not have been reflected for the following reasons:

- You haven’t deposited the exact amount mentioned.

In case you have failed to deposit the exact amount as mentioned by CashU, email info@CashU.com with either a reference number or deposit slip as verification.

- It has been less than 24 hours since you made the deposit.

>>Why is Bank Deposit not available?

CashU’s bank deposit service is not available in all countries, but we are steadily increasing these services across the Middle East. Please be patient.

>>How do I add funds with Ukash?

When logged in to your CashU account, go to Add Funds, Ukash Vouchers.

Enter the unique 19-digit Ukash number, the full value of your Ukash voucher and the amount you want to add to your CashU account.

It is very important that you enter both the Ukash number and full value exactly as shown.

Just like paying with cash you can receive change when you pay with Ukash. The change will be presented in the form of a new 19-digit Ukash number and a new expiry date. Keep these details safe then use them when you’re ready to purchase again.

>>What is Ukash?

Ukash is a service similar to CashU, an alternative to credit cards. Ukash is available in the UK, Spain, Germany, France, and Ireland. Their vouchers can be used to top up your CashU account.