How do I check on the status of my order?

If you would like to check on the status of your order, please click here to track your order.  If you have problem about your order status, simply log onto our live chat and one of our customer service representatives will assist you straight away, in real time.

Why does my order require voice verification and/or fax verification?

We like to take all possible steps to protect our clients’ details as well as the integrity of OgPal. By speaking with our client’s on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.

1.         When your avatar is logoff the game we might call to remind buyer to collect the order, this is besides offline delivery. 

2.         For large amount orders we must confirm your identity and interrogate the legitimate owner of the bank and Pay Pal account.  

3.         There may have been an error on your order, a mis-spelt character name, chose wrong server or complications with payment.

4.         If there is uncertainty in resolving the verification by email, phone call from our agents will assure you to help solve the problem. 

5.         Negative history from the past will also need further verification and be processed within 7 days otherwise order will be cancelled.

Why did the delivery person send me a message and then disappear from the game?

Sometimes the stock ordered is spread across several accounts, and we like to consolidate it for the convenience of the client before the final trade takes place. It is also possible that our character has been disconnected, and is attempting to log back into the game. If at anytime you feel unsure about the status of your order, feel free to log onto our live chat service to check on the progress of your delivery.