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1. Your account will be safe with us as we take data security very seriously. We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. For example, you will note that while using some features of the OgPal’s web site you will need to submit a password or some other type of authenticating information.
2. In case you might log into your account during the power leveling process, we may set up a temporary password for your under leveling account. If you need to check on the progress of your character, you can do that from another account or simply contact us and we will be more than glad to check that out for you.
3. Gold accumulated throughout the leveling process will be left in your character’s inventory. Non-upgradeable items will be vendored or auctioned off to fund the leveling process. As a general rule, loot distribution works exactly like how it would with any group you play with. Should an upgrade drops, your character will have first dips or roll if there are multiple needs. Often when power-leveling, your character will be grouped with other levelers. In event of a greed drop, the item will be sold for gold and the profit shared amongst the group.
4. Your character will not be used to steal, harass grief or involve itself in anything improper that will tarnish the reputation of your character.
5. Screen shots of your character and bank are taken before and after a power-leveling service for quality assurance purposes. Should you retrieve your account before screen shots are taken, we are unable to entertain any complaints.
6. You understand that by requesting play-time during the power-leveling process will extend the duration of the power-leveling service and compensation requests for late completion or refund for levels gained during your play-time will not be entertained.
7. All Power-Leveling Sales are private and confidential. Power-Leveling packages ordered are as it is and additional requests might be fulfilled however there are no promises. Estimated Time of Delivery (ETA) is just estimation, if the ETA can’t be met, most of the time we will level till we reach the desired level without any extra charges.
8. All sales are final and should there be a midway termination request, we will usually cancel and partially refund you on the remaining unfinished levels which sometimes include overhead charges for processing fees.
9. We strongly suggest our customer power level a brand new account to avoid any unpredictable accidental incidents to existing accounts. Should an existing account be leveled, we uphold our own integrity of not and will never access your other characters besides the main character that is being power leveled and we will only be responsible for the main character’s well being.
10. Should an existing account be leveled, please provide ample slots for our levelers to store items gained throughout the leveling process as we need a lot of space for us to store items that is useful for the leveling.
11. Should an existing account be leveled, customer is fully responsible for their existing character’s belongings and we will not be liable should there be any issues. However, we will work our best to take care of your account and see it safely through the leveling process.
12. Do not access your account -or- retrieve your password -or- log into the game while we are leveling your account to avoid unnecessary issues that might arise due to multiple logging in patterns. If there is a need to log into your account, contact us and we will guide you through the correct process.
13. We will not and never will use programs or macros that will put your account at risk while we are leveling your account. All accounts are leveled by well trained professionals who are reliable, trust worthy and efficient.
14. All items, equipments, talents and in-game currencies will not be tampered with as long as it doesn’t interfere with the leveling process. All drops and items gain during leveling process will remain in the account. We will take full control of your character’s leveling pattern and we will bear no responsibilities to the changes made unless instructed beforehand.
15. Under certain circumstances, our levelers will be prompted to respect the talents of your character to aid in the progress of leveling. We will only do so if the respect of talents will speed up the order. We will also make sure that the costs to respect your talents during the leveling process are reimbursed to you.
16. We promised that orders will be delivered in the soonest time possible. However, delays do happen under very rare circumstances due to reasons beyond our control (for example: server maintenance and servers down time) under these circumstances, we will usually continue leveling your account till we reached the desired results at no extra charges.
17. Logging into your account and accessing your account while your account is being power leveled will surely delay the delivery date and we will not be held liable for the late delivery. If password is retrieved and there is no reply within a set time frame from customers, the order will be deem as completed and delivered (partial refunds might be included for orders that doesn’t fit our delivery standards).
18. Once your order is done, we will send you a confirmation email together with the password to your account and it is your responsibility to change the password to your account.
19. We promised our customers 100% satisfaction on our power leveling services. Should there be any unsatisfactory issues, you are welcomed to talk to us and we will work our best to fix it to your satisfaction. All issues should be addressed to us within a 24 hours time frame from the date and time of delivery else all delivered orders will be deeming as accepted with complete satisfaction. All issues should be submitted together with proves of a before/after/present screenshots and emailed to support@ogpal.com to speed up the process. Do understand that without such information, we wouldn’t be able to investigate into the issue and we might not be able to cater to your satisfactions.

Unless the Customer notifies OgPal to the contrary on the day of delivery and such notification is confirmed by email, the Services or ‘Merchandise’ shall be deemed to have been accepted by the Customer as being in good condition and accordance with the Contract and The Customer shall not be entitled to withhold payment of all or any of the price of the order. By making a purchase, you agree to all the terms above.